RETURNS

ALL TRANSIT LPO WHEELS MUST BE SENT
BACK THROUGH TRANSIT RETURN FORM

 

RMA’S MUST BE ATTACHED TO THE PRODUCT BEING RETURNED IN ORDER
TO PROCESS RETURN & CREDIT (IF APPLICABLE) IN A TIMELY MANNER.

 

Before you submit a return, make sure the address at the top-right of your
invoice matches the address of the location you’re submitting the return to.

 

DFW Address:6550 Wuliger Way, North Richland Hills, TX 76180

Houston Address: 16950 North Fwy, Houston, TX 77090

 

 

 

Return Policy

This is the current return policy effective January 1,2022 and will remain in effect until further revised. Our return policy is designed to minimize the dealerships exposure to obsolete inventory and allow you to participate in the accessory business with minimal risk. Southwest ADI is committed to making the partnership as smooth as possible and we will do whatever we can to make sure you are successful with each dealership’s accessory program. Returns for items that were incorrectly shipped will be handled at Southwest ADI’s expense. Other returns will be the responsibility of each dealership.

 

Time Frame for Returns:

All returns must be presented within 90 days of original invoice date. If a return is presented within 90 days, full credit will be issued for the return on that month’s statement from Southwest ADI.
Any returns outside 90 days will be handled on a case-by-case basis and will be at the discretion of Southwest ADI, which may be subject to the following conditions:

  • Denial of return
  • Repurchase of new product
  • Restock fees of 15%
  • Potential freight costs

Returnable Condition:

All returns must be in new and unused condition – both the part and packaging. All accessories must be in original packaging with all associated  hardware, components, and instruction sheets included. All packaging must be in sellable condition with no marks, writing, or labeling on the box or other relevant packaging. No credit will be issued on accessories that have been installed or the part/packaging is in unsellable condition. There is no return on any electrical or non-stock accessory that has been opened. All returns must have been purchased from Southwest ADI to be eligible for return to Southwest ADI.

 

Return Process:

All returns must be accompanied with the return authorization sheet from Southwest ADI. The authorization sheets can be obtained by visiting our website at www.southwestadi.com.

 

Damage and Shortage:

Damaged packaging/Shortage claims must be noted with the carrier on their Bill of Lading. All Damaged packaging claims must be made within two (2) business days of material receipt at your location. Any shortage claims must be made within one (1) business day of receipt at your location to receive consideration. Please call (817) 546-0756 to arrange for disposition of these items.

 

Southwest ADI strives to supply you as dealers with the best quality accessories in the timeliest manner. Your help is greatly appreciated. If ever you have an issue with the quality of an accessory purchased from Southwest ADI please contact management, or your area rep.

 

Phone #: 817-546-0750 Toll Free: 877-671-8994 Fax: 817-546-0756 Address: 6550 Wuliger Way, North Richland Hills, TX 76180www.southwestadi.com

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